SMS Text Messaging Program

Terms & Conditions and consent disclosure for the SupportStudioK12 IT help desk text-messaging service, operated on SupportStudioK12.

1. Program Terms & Conditions

Program name
SupportStudioK12 IT Help Desk SMS
Program description
A two-way text-messaging service that lets authorized SupportStudioK12 staff create and update IT support tickets by text message, and receive updates about tickets they have opened. This is an internal operational support service. It is not marketing, advertising, or promotional messaging, and no marketing messages are ever sent through it.
Who may participate
Employees and authorized personnel of SupportStudioK12 who have an account on the help desk and who have registered and verified their own mobile number (see Section 2). Numbers that are not registered and verified receive an automated reply explaining that the number is not recognized, and no further messages are sent to them.
Message frequency
Frequency varies and is driven entirely by the participant's own support activity. Most participants receive messages only in response to a ticket they opened. There is no recurring broadcast or scheduled send.
Cost
Message and data rates may apply. SupportStudioK12 does not charge for participation.
Getting help
Text HELP or INFO to the help desk number at any time for assistance. You may also contact your SupportStudioK12 technology department directly, or reach the platform operator at [email protected].
Cancelling (opting out)
Text STOP to the help desk number at any time to unsubscribe. You may also use STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, or REVOKE. You will receive a single confirmation message and then no further messages. To resume, text START or YES, or re-register your number in your help desk profile. Opting out of text messages does not affect your ability to use the help desk web portal or email.
Carrier disclaimer
Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless carrier and is not guaranteed.
Privacy
Mobile numbers collected for this program are used only to operate the help desk service described above. No mobile information is shared with third parties or affiliates for marketing or promotional purposes, and text-messaging opt-in data is not sold, rented, or shared with any third party. See the Privacy Policy for full detail.

Sample messages

Ticket TKT-00051 created. Alex Rivera will follow up. Reply to this number to add updates, or text NEW to start a separate request.
Reply added to TKT-00051. A tech will follow up.
Reply STOP to unsubscribe. Msg&Data Rates May Apply.

2. How participants opt in (call to action)

Participation is express opt-in only, initiated by the staff member, and confirmed by a one-time verification code sent to the number being registered. Nobody is enrolled automatically, and a number is never added by importing a list.

Step 1: The staff member opens their profile in the help desk

After signing in to the SupportStudioK12 help desk, the staff member goes to My Profile → Text Message Notifications and enters their own mobile number. This screen is inside the authenticated portal; its exact wording is reproduced below.

SupportStudioK12 Help Desk · My Profile
Text Message Notifications
By registering your number, you consent to receive IT support ticket notifications and updates by text message from the SupportStudioK12 IT help desk. Message frequency varies based on your support activity. Message and data rates may apply. Text STOP to opt out at any time. Text HELP for help. See our Privacy Policy and SMS Terms.

Step 2: The number is verified before any messages are sent

A one-time six-digit code is texted to the number entered. The staff member must enter that code back into the portal. Until the code is verified, the number is not enrolled and receives no further messages. This confirms the person registering the number actually controls it.

Step 3: Opting out

The participant can text STOP at any time, or remove their number from the same profile screen. Both take effect immediately.

Note for carrier and campaign reviewers: the opt-in screen shown above sits behind authentication because this is an internal staff tool; only employees of SupportStudioK12 have accounts. The consent language reproduced above is verbatim from that screen. If you require a live demonstration or a credentialed walkthrough for campaign vetting, email [email protected] and we will arrange one.

3. Related policies

Last updated: August 7, 2026. Program operated by SupportStudioK12 on the SupportStudioK12 platform.