SupportStudioHiEd

A help desk that already understands multiple campuses.

SupportStudioHiEd is the same platform that runs SupportStudioK12 — ticketing, assets, a knowledge base, service monitors, SSO and reporting — with the vocabulary and setup adjusted for colleges, universities and community-college systems.

Tell us about your team

No self-signup and no credit card. We onboard institutions by hand, usually alongside other work we are already doing with you.

Requests route to the right campus

Every campus has an owner, and a request lands with them automatically. Built for a district running twelve buildings, so a multi-campus institution is the normal case, not a configuration project.

SSO your IT office already runs

Microsoft Entra ID and Google Workspace are both first-class, not one primary and one afterthought. Faculty and staff sign in with the account they already have.

Your data stays yours

Full export whenever you ask. No per-seat pricing, and no charging extra to turn features on.

Tell us about your team

We will reply personally. Nothing here signs you up for anything.